Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products. Please don’t hesitate to contact us if you have any questions!
***** Deliveries *****
We currently have a 10-15 working day turn around. (Counting from day after order) However if there is any chance of it being being delayed you will receive a message updating you on your order if there is a problem.
If you are looking for an urgent order please give us a message and we will see if we can fit you in. Please message before ordering just to check that we can do the urgent order.
***** Shipping *****
At the moment we currently use Royal mail and only in the UK. You should receive your parcel 1-3 business days from the date we have sent it.
If the parcel goes missing we have to go through the standard procedure with royal mail before replacing. We will keep you up to date with the procedure if this were to happen.
***** Care Instructions *****
We will pop in some care instructions with your order of how to keep your items looking as fresh as possible. Wear can happen, like most clothing, so make sure you follow the instructions to get the best life span out of your new clothes.
***** Stock *****
We try and stock as much as possible but working in a spare room at home it is hard to keep everything under one roof. Sometimes we will have to order things in especially if it is not something which is not as popular as some items, or in other cases something is so popular we run out. If we run out of stock and cannot get hold of it from our supplier we will give you a message to let you know and what you wish to do with your order.
***** Returns *****
Unfortunately due to being a small business refunds are unavailable on personalised items, but please do not hesitate to contact us if you do have any problems which we will do our very best to rectify.
Personalised items: please make sure everything is spelt correctly before ordering as it will not be our fault if incorrectly spelt and size of item is correct.
If we are to accept an order for refund the postage will not be refunded and you will need to cover return postage cost unless our fault. The item must be returned new and unused before we can issue the refund.
Thank you for taking a look at our website, any questions please do give us a message and we will be happy to help